Pawaii Privacy Policy
Our privacy policy was updated on June 19, 2025.
The privacy policy provides details about how we manage the personal information you disclose when using the "Pawaii" App and all devices and services connected to the "Pawaii" App.
Please take some time to familiarize yourself with our privacy policy. If you have any questions, please contact us at develop@pawaiipets.com.
Hecong Technology (Qingdao) Co., Ltd. and Pawaii (collectively referred to as "we" or "Pawaii") are committed to protecting your personal privacy. This privacy policy ("this policy") explains how we process personal data and safeguard information privacy during your use of the following services, products, and related mobile applications (collectively referred to as "products").
In this agreement:
"Personal data" refers to information that can identify an individual when used alone or in combination with other information.
"Smart devices" refer to non-standard computing devices manufactured by hardware manufacturers that have a human-machine interface and can transmit data via wireless networks, including smart pet appliances, smart wearable devices, etc.
"Application" refers to a mobile application developed by Pawaii that helps end users remotely control smart devices and connect to the Pawaii platform.
What personal data do we collect?
To provide you with our services, we may require you to provide personal data necessary for such services. If you do not provide personal data, we may not be able to provide you with our products or services.
Categories of information collected
We only collect necessary information for the detailed, clear, and legal purposes specified. We may collect the following categories of information (whether or not they are personal information):
1. Information you provide to us or upload: Account information for the "Pawaii" App (such as your security-related information, name, hereinafter referred to as the "Pawaii account"), data synchronized from devices you may connect to the Pawaii platform, accounts created on the Pawaii platform and related settings, as well as devices you add or messages and feedback you send.
2. Handheld terminal or SIM card-related information: We may collect information related to the handheld terminal running Pawaii, such as SDK/API/JS code version, browser, internet service provider, application identifier, application version, application distribution channel, independent device identifier, iOS Advertising Identifier (IDFA), Android advertiser identifier, network card (MAC) address, DID, firmware version, International Mobile Equipment Identity (IMEI), device model, terminal manufacturer, terminal device operating system version, session start/stop time, language location, time zone, and network status (WiFi, etc.).
3. Location information (applicable only to specific services/functions): Various information related to your location, such as region and country codes, city codes, mobile network codes, mobile device country codes, cell identification codes, region names, latitude and longitude information, time zone settings, and language settings.
4. Login information: Information related to your use of certain functions, mobile applications, and websites, such as cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and system crash information.
5. Data recorded by devices: When you use the "Pawaii" App to synchronize data from related devices, we will record information about your pet, including name, species, breed, birthday, weight, etc.
6. Other information: Environmental characteristic values (ECV) (values generated from Pawaii account, mobile phone ID, connected Wi-Fi account, and location information).
7. Account credentials: Information about your account credentials, such as passwords and associated email addresses.
8. Storage permissions: Some of our services generate images or videos within the App that need to be saved to the mobile phone; meanwhile, some services need to call existing videos or images in your mobile phone, for which we will request storage permissions from your phone.
Information you voluntarily provide to us
Account or personal profile data: When you register for our account, we may collect your name and contact information, such as your email address, phone number, username, and login credentials. During your interaction with our products, we may further collect your account's nickname, avatar, country code, language preferences, or time zone information, etc.
Information we collect
[Mandatory and specially authorized information]
• Mandatory: Basic account information: mobile phone number, email address, and password.
• Mandatory: Mobile device-related information: When you interact with our products, we will automatically collect device information, such as location permissions (required for Android 6.0 or above to obtain device WiFi information, including nearby WiFi lists) during device network configuration; mobile phone model information, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
• Mandatory: Basic smart device information: When you use smart devices connected to our products or services, we may collect basic information about the smart devices, such as device name, device MAC address, device ID, online status, activation time, firmware version, and upgrade information.
• Mandatory: Log information and basic usage data: When you use our application, system and exception logs may be uploaded. During your interaction with our website and services, we will automatically collect usage data related to access, clicks, downloads, sending/receiving messages, and other uses of our website and services.
[Information requiring special authorization consent]
Other account information: your user nickname, avatar, and SDK account information from third-party access.
SDK access instructions for account login
Google
￮ Function: Helps users log in to the Pawaii Smart App via Google.
￮ Collected personal information types: Device general information, MAC address, IP address.
Third-party SDK access instructions
• For device binding function
￮ broadlink (com.broadlink.nj)
▪ Function: Enables users to add smart devices (including smart pet appliances, smart wearable devices, smart air purification devices, etc.) to the Pawaii App.
▪ Collected personal information type: Installation list.
• For push notification function
￮ Xiaomi (com.xiaomi.mipush)
▪ Function: Sends messages to Xiaomi phone users via the Pawaii Smart App.
▪ Collected personal information types: User ID, IMEI, device model, device serial number, and other general information.
￮ Huawei (com.huawei.hms)
▪ Function: Sends messages to Huawei phone users via the Pawaii Smart App.
▪ Collected personal information types: User ID, IMEI, device model, device serial number, and other general information.
￮ OPPO (com.heytap.msp)
▪ Function: Sends messages to OPPO phone users via the Pawaii Smart App.
▪ Collected personal information types: User ID, IMEI, device model, device serial number, installation list, and other general information.
￮ VIVO (com.vivo.push)
▪ Function: Sends messages to VIVO phone users via the Pawaii Smart App.
▪ Collected personal information types: User ID, IMEI, device model, device serial number, and other general information.
￮ Alibaba Cloud (com.aliyun.ams)
▪ Function: Sends messages to phone users via the Pawaii Smart App.
▪ Collected personal information types: User ID, IMEI, AndroidID, device model, device serial number, clipboard, installation list, and other general information.
• Additionally, the Pawaii app will allow boot-time auto-launch to more promptly push user subscription messages and device messages.
[Information requiring special authorization consent]
• Additional services based on camera/camcorder: After enabling camera/camcorder permissions, you can use this function to scan codes for adding purchased devices, joining families, etc. Please note that even if you have agreed to enable camera/camcorder permissions, we will only obtain information when you actively scan codes, take photos, etc.
• Additional services for accessing and uploading photos/videos from the album (image library/video library): After enabling album permissions, you can use this function to upload photos/images/videos to change your avatar, provide proof for reporting device usage issues, etc. When you use images for functions like avatars, we will not identify this information; however, when you report device usage issues, we will use the uploaded photos/images to locate your problem.
• Smart device location information: When you use our specific products or services, we may collect your real-time precise or non-precise geographic location information.
• Family information: Family name and family location (manually set by you).
• Information reported by smart devices: Depending on the smart devices you choose to connect to our products or services, we may collect information reported by your smart devices.
We do not collect your personal data on race or ethnic origin, political views, religious or philosophical beliefs, trade union membership, genetic data, or data related to health, sex life, or sexual orientation. We will not collect data from users under 16 years of age without the permission of their guardians. If you are a child under 16, you must obtain permission from your parents or guardians before using our products and services.
Purposes and legal basis for processing personal data
We process your information for the following purposes:
1. Providing services to you: We process your account and personal profile data, device information, usage data, location information, and smart device-related information to provide the products and services you request or purchase. The legal basis for such processing is to perform our contract with you under our terms of use.
2. Non-marketing communications: We process your personal data to send you important information related to services, changes in terms/conditions and policies, and/or other administrative information. Since such information is important, you may not be able to opt out of receiving such emails. The legal basis for such processing is to perform our contract with you under our terms of use.
3. Marketing communications: We may process your personal data to provide you with marketing and promotional materials related to our products and services. In such cases, each email we send to you will contain instructions allowing you to opt out of receiving such emails. The legal basis for such processing is based on your consent.
4. Compliance: We will process your personal data when we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public authorities and government agencies; (d) to fulfill our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect the rights, privacy, security, or property of us and/or other users including you; and to seek available remedies or limit damages we may need to provide.
With whom do we share your personal data?
Pawaii shares your personal data only in ways you are aware of. We may share your personal data with the following parties:
Disclosing your personal data to third-party service providers (such as Google, Apple, etc.) that provide certain business-related services to us, such as website hosting, data analysis, infrastructure provision, IT services, customer support services, email sending services, and other similar services, to ensure they can provide services to us.
Disclosing your personal data to customers and other business partners who directly or indirectly provide smart devices and/or the networks and systems you use to access and use our website and services.
Disclosing your personal data to affiliates or other third parties (such as Google, Apple, etc.) in the event of restructuring, merger, sale, joint venture, assignment, transfer, or other disposal of all or part of our business, assets, or stock (including but not limited to the above situations related to any bankruptcy or similar proceedings). In such cases, you will receive clear notice via email and/or our website regarding changes in ownership, incompatible new uses of personal data, and choices about personal data.
Disclosing your personal data when we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public authorities and government agencies, including those outside your country/region of residence; (d) to fulfill our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect the rights, privacy, security, or property of us and/or other users including you; and (g) to seek available remedies or limit damages we may need to provide.
Disclosing your personal data to subsidiaries or affiliated companies of the company for regular business activities.
Except for the above third parties (such as Google, Apple, etc.), we will only disclose your personal data to other third parties (such as Google, Apple, etc.) with your consent.
International transfer of collected information
If you use our services within the EU, all your user data will be preferentially retained within the EU. However, to enhance your product experience, our company may transfer the data you have consented to upload to EU-designated white-list countries and regions (the United States, Canada, Switzerland, New Zealand) or mainland China. Transmitting data to countries and regions outside the EU involves certain risks to data privacy protection, and you acknowledge and consent to such cross-EU data transfers. For operational convenience, we may transfer, store, and process your personal data in jurisdictions outside your place of residence, which may have different data protection laws. In such cases, we ensure your information is adequately protected through one or more of the following means: agreements based on the "EU Standard Contractual Clauses" approved under Article 46 of the GDPR. For more information, please visit: https://commission.europa.eu/law/law-topic/data-protection_en
Rights related to personal data
You can exercise any of the following rights:
Account deletion: Manually delete data through our product (Pawaii APP); the account deletion path is: Me > Settings > Account Deletion.
If you decide to send a request to us via email (develop@pawaiipets.com), please specify which information you wish to change, whether you want your personal data deleted from our database, or what restrictions you want us to impose when using your personal data. Please note that for security reasons, we may require you to verify your identity before further processing your request. You do not need to pay any fees, and we will respond within 10 working days.
You can:
• Request access to the personal data we process related to you, and you have the right to know the circumstances of the collected data, including the circumstances of data uploaded to the cloud with your consent.
• Request us to correct inaccurate or incomplete personal data related to you.
• Request the deletion of your personal data and the destruction of cloud backup data.
• Request us to transfer personal data to you when we process your data based on your consent or contract with you, and when we automatically process your data.
• Object to or refuse our use of your personal data when we use it based on your consent or our legitimate interests.
• If you have special requirements, you can inform us via email.
Withdrawal of consent
You can withdraw your consent by submitting a request, including the collection, use, and/or disclosure of your personal information under our control or possession. Depending on the specific service you use, you can achieve this in the app by going to Me > Settings > Permission Management > Withdraw Privacy Policy Authorization.
Depending on the scope of your authorization for us to process information, this may result in your inability to enjoy our products or services. However, your decision to withdraw consent or authorization will not affect the processing of personal information carried out based on your previous authorization.
Security measures
We take commercially reasonable physical, administrative, and technical security measures to maintain the integrity and security of your personal data. Pawaii provides multiple security strategies to effectively ensure the data security of users and devices. In terms of device access, we use Pawaii's proprietary algorithms to ensure data isolation, access authentication, and authorization applications. In terms of data communication, we support secure algorithms and transmission encryption protocols, as well as commercial-grade information encryption transmission based on dynamic keys for communication. In terms of data processing, we adopt strict data filtering and verification, as well as a complete data audit process. In terms of data storage, all users' confidential information will be securely encrypted for storage. If for any reason you believe your interaction with us is no longer secure (e.g., you think the security of your Pawaii account has been compromised), please immediately inform us by email at develop@pawaiipets.com.
We will periodically enhance data security measures, including but not limited to data encryption, physical measures, data authentication, etc., and we will choose to notify you as needed.
We have set up a Data Protection Officer (DPO), whose contact email is develop@pawaiipets.com.
In the event of a data breach, we will report the personal data breach to the EU or your country's regulatory authority within 72 hours, take corresponding remedial measures at the first time, and report the remedial measures to you and the EU regulatory authority. If we fail to report to the regulatory authority within 72 hours, our subsequent report will explain the reason for the delay.
Data retention period
We will process your personal data for the shortest period necessary to achieve the purposes described in this policy, unless a longer retention period is required by specific laws. We will determine an appropriate retention period based on the quantity, nature, and sensitivity of the personal data, and destroy your personal data at the end of the retention period. If we cannot destroy the data for technical reasons, we will take appropriate measures to prevent further use of your personal data.
Statement on policy changes
We will regularly review the privacy policy and may update this privacy policy to reflect changes in our information practices. If we make significant changes to this privacy policy, we will notify you via email (sent to the email address specified in your account), publish it in the Pawaii App, or send a notification via your mobile device, so you can understand the information we collect and how we use it. Such privacy policy changes will take effect from the date specified in the notification or on the website. We recommend that you regularly check this webpage for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile phone, and/or any other device will be deemed acceptance of the updated privacy policy. When we collect more personal information from you or wish to use or disclose your personal information for new purposes, we will obtain your consent again.
Contact us
If you have any questions about our practices or this agreement, please contact us at develop@pawaiipets.com.